Customer Service Policy

Customer Service Policy

This Customer Service Policy defines the standards and support available for all customers shopping on oviamarket.shop.

Support Channels

Our customer service team can be reached via email at info@oviamarket.shop for all order, product, shipping, return, and refund related questions. We aim to respond to customer inquiries as promptly as possible during business hours.

Order Related Support

Our team can assist with order confirmation, tracking updates, address modification requests, and troubleshooting issues with received products. If your item arrives damaged, defective, or incorrect, please contact us promptly with photos and your order number so we can assist you.

Return & Refund Assistance

If you need help submitting a return or refund request under our Refund Policy, our customer service team will walk you through the required steps, provide return guidance, and answer questions about refund timelines for purchases on oviamarket.shop.

Communication Expectations

We strive to provide clear, respectful, and helpful support for every customer. We ask customers to communicate with our team in a respectful manner. Abusive or harassing communications may result in limited or suspended support access.

Feedback

We welcome customer feedback about your shopping experience on oviamarket.shop. Your suggestions help us improve our product selection, website functionality, and customer support experience for all shoppers.